Refund policy

Vega's refund & return policy

Once the product has been opened, we cannot accept returns of the product(s) that you ordered. If you are not happy with the Vega product(s) that you received, please contact our team - we're all ears and want to hear your feedback. If your Vega product is unopened, please contact us and we'll arrange an RMA and return shipment label.

Vega's 60-day Satisfaction Guarantee

At Vega, we stand behind our products and quality controls.  In fact, we formulated our new products based on our own standards as daily users of Vega products. We love the products, ingredients, and formulations. We hope you’ll love them too.

We also know that your preferences might be different than ours. You might prefer a different kind of vanilla, or perhaps our product just doesn’t work with your favorite smoothie recipe. 

If for any reason you are not satisfied with the Vega product that you purchased from Vega or an authorized seller in the United States, we’ll send you a replacement product or provide a refund.

Note that because we’re not able to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the Vega 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is limited to original, consumer purchasers in the United States. and Canada.  Guarantee requests must be made within 60 days of your original purchase.

What’s not approved under our Satisfaction Guarantee

If you have ordered the same product / flavor / sku 2 or more times, and request multiple refunds under our Satisfaction Guarantee, we will not honor the Guarantee. We trust that if you did not like the flavor of one of our products, you’ll choose another flavor and not repeat the purchase of the item/flavor that you did not like.  

How To Claim the Guarantee

If you purchased from the Vega website, including drinkvega.com or, myvega.com, or myvega.ca:

To submit a Guarantee request, please contact us by contacting our customer service team at hello@drinkvega.com or by clicking here to contact us. When you submit your guarantee request to our team, you will be asked to provide your order number and the reason you are unsatisfied with the product.  You may also be asked to submit photos of your product or its packaging, or provide other information to assist Vega in processing your request.  If your Guarantee request is approved, you will be required to return your product to Vega.  Costs of return shipping are the responsibility of the customer.

If you purchased from a Vega Authorized Seller:

Please return your product to the authorized seller from whom you purchased it.  If you are unable to resolve your request with the authorized seller from whom you purchased it, please contact our team at hello@drinkvega.com or by clicking here to contact us.

Please have available information regarding where and when you purchased your product, and the reason you are unsatisfied with the product. You will be required to provide proof of purchase and may be asked to submit photos of your product or its packaging or provide other information to assist Vega in processing your request.  If your Guarantee request is approved, you will be required to return your product to Vega. Costs of return shipping are the responsibility of the customer.

Guarantee Guidelines

Vega reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Vega concludes that the purchaser has abused the Vega 60-Day Satisfaction Guarantee.

Examples of abuse may include, but are not limited to, submitting requests for multiple heavily consumed products; submitting multiple guarantee requests for the same product or flavor when dissatisfaction is not based on the product’s quality; or submitting an unusually high number of guarantee requests over a period of time.   Vega may amend or terminate the Vega 60-Day Satisfaction Guarantee at any time without notice.   

If you have any questions regarding whether a seller is an authorized seller of our products, please contact our team at hello@drinkvega.com or by clicking here to contact us. We’ll follow up within 1 business day.